Question 1

Are your watches genuine?

Accepted Answer

Yes. Every watch is sourced through verified channels, inspected by our watchmakers and supplied with its original box, papers and manufacturer warranty card. We guarantee authenticity in writing on every invoice.

Question 2

Can I see the watch before paying?

Accepted Answer

Yes. Book a private viewing at our Lahore, Karachi or Islamabad boutique. For remote clients we offer a live video inspection before dispatch.

Question 3

Do you offer Cash on Delivery?

Accepted Answer

Yes, nationwide. There is no COD fee. For orders of Rs 500,000 and above, we ask for a 20% advance through card, JazzCash or Easypaisa, with the balance paid in cash on delivery.

Question 4

Can I open the parcel before paying?

Accepted Answer

You may inspect the outer seal and packaging in front of the courier. As watches are high-value items, the presentation box is opened once payment is complete; our 7-day exchange covers any issue.

Question 5

How do 0% installments work?

Accepted Answer

Pay in 3, 6 or 12 equal monthly installments at 0% markup on select bank credit cards. Choose card at checkout; your bank converts the purchase into installments. Eligibility depends on your bank.

Question 6

How long does delivery take?

Accepted Answer

Karachi, Lahore, Islamabad and Rawalpindi: 1–2 working days. All other cities: 3–5 working days. Express same-day delivery is available in Karachi, Lahore and Islamabad for Rs 3,500 on orders placed before 2 pm PKT.

Question 7

Is delivery insured?

Accepted Answer

Every order is fully insured until it is signed for. We ship with TCS, Leopards and M&P and share a tracking ID as soon as your order is dispatched.

Question 8

What warranty do I get?

Accepted Answer

Every watch carries the manufacturer's international warranty, between 2 and 5 years depending on the brand, starting from the date on your warranty card. RELKOE coordinates all warranty claims for you.

Question 9

How do I make a warranty claim?

Accepted Answer

Contact our concierge with your order number. We arrange insured collection, send the watch to the manufacturer's service centre and keep you updated until it is returned.

Question 10

What is your exchange policy?

Accepted Answer

You may exchange an unworn watch within 7 days of delivery, with all protective stickers, tags, box and papers intact. Contact us to arrange insured collection.

Question 11

Do you service watches?

Accepted Answer

We coordinate manufacturer servicing for all brands we sell, and offer free demagnetisation, bracelet sizing and battery replacement (quartz) at our boutiques.

Questions, answered.